Toronto Cosmetic Surgery Institute Values
22 August 2018
“ From birth to adulthood I had 6 procedures in the same area and none of them were completely successful. As the years passed I continued to make appointments with several doctors about my procedure and none felt confident or could assure me that I would have positive results which left me devastated. Dr. Jugenburg is the only physician that gave me hope and confidence on my surgery ensuring that it would be a success and made me feel like a whole new person.”
How many times have you’ve heard of someone experiencing the cold shoulder after seeing a physician? You’re not the only one. Believe it or not, this is a common complaint echoed by the vast majority of patients in North America. Which is why approachability and empathy have never been more important when finding the right doctor then they are today.
At The Toronto Cosmetic Surgery Institute, we pride ourselves on reflecting these empathetic values and attentively guide our patients through every step of the way. We offer a variety of surgical options and intuitively anticipate our patient’s needs from their initial appointment to their post operation check ups.
“Dr. Jugenburg was gentle, thoughtful and very patient. Answering my endless questions about various facial surgery options. His staff were equally as professional and very friendly.”
For us, the willingness to understand, listen and recognize the patient’s specific demands, is just as important as the medical advice and practice that is offered to them during treatment. “Right from the beginning, Dr. Jugenburg was understanding and most importantly he didn’t pressure me into doing anything I wasn’t ready to do.”
According to the American Association of Medical colleges, recognizing a good doctor now increasingly depends on their understanding of people, rather than their skill or training. In fact, beginning this year, the Medical College Admission Test will involve psychology and human behavioral questions alongside their scientific material. As current demographics have shown, people are more inclined to choose an approachable doctor that establishes a trust with their patients, rather than one who is disconnected and distant, regardless of their level in technical skill.
Even though, Dr. Jugenburg is highly experienced and trained in his techniques, he does not let that affect his caring and gentle disposition. He ensures quick recovery, so patients can return to their everyday lives, by offering a complimentary room in the Royal York Hotel only seconds down the hall from his clinic. Dr. Jugenburg knows how difficult recoveries can be, which is why comfort and security are generously offered to each patient with next day follow ups from his staff.
“I had cosmetic and reconstructive surgery done by Dr. Jugenburg and found him to be very knowledgeable and trustworthy. He and his staff are very caring and attentive to all your needs. When I emailed him with additional questions about the procedure he personally responded by email the same day which made me feel like he cared and put my mind at ease.”
It’s naturally self-rewarding to be empathetic and openly communicate and connect with your patients. Reading people and anticipating their emotional responses or reactions is all part of empathy which in turn, renders the practice as much more than simply about the operation. Dr. Jugenburg and his staff provide compassionate care and prioritize the extensive well being of each patient, no matter how small the treatment may be. They’re here to help you look and feel like your best self!